TRAINING NEED ANALYSIS
TNA is an important step (which occurs at the initial planning stage) in the training and development process (Carlisle et al., 2011; Khan & Masrek, 2017; Tao et al., 2006). TNA is a strategic process that involves identifying the organizational goals, competency gathering and analyzing the information, and determining the gaps between the current situation and the future requirements (Carlisle et al., 2011; Denby, 2010; Horng & Lin, 2013; Khan & Masrek, 2017; Priyadarshini & Dave, 2013). TNA is indeed a useful tool for managers to properly design training programs as it focuses on the actual needs of the employees. TNA helps explain where, when, how, and what types of training activities are given to the employees (Khan & Masrek, 2017). Conducting a thorough needs assessment before training is designed and delivered helps set appropriate goals for training and ensures that trainees are ready to participate (Blanchard & Thacker 2007). Organizations have to emp...